How to set up Cancellation and No show policy?
Modified on: Wed, 11 Mar, 2020 at 4:28 PM
The cancellation and no show policy are added in "Settings"/ "General"
1. Cancellation policy
It is possible to set up different policies for "Book Now" and "Book Later".
- Book Now:
Duration (minutes): The passengers are allowed to cancel their bookings "x" minutes after their bookings are accepted without the cancellation fee;
Times: This is the time when you start charging the passengers if they cancel their booking.
For instance, when the duration is "03 mins" and the time is "1", if a passenger cancels the booking 04 mins after the driver accepts:
+ He will not be charged the fee if this is the first time of cancellation;
+ He will be charged the fee if this is the second time of cancellation.
- Book Later:
Duration (hours/ minutes): Passengers are allowed to cancel their bookings "x" hours/ minutes ahead of the pick up time.
2. No show policy
The policy is applied for both on-demand and in-advance bookings. Please turn on "No show" if you want to apply this policy.
Your drivers can also be restricted from pressing No-show button right after he arrives at the pick-up location. To do this, please turn on "Apply countdown clock" then input a period of time drivers need to wait for passengers.
*Note: The charged amount is set up differently for specific car types.
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