This frustrating matter is possibly resulted by the extra permission on your Android device called "Display pop-up windows while running in the background".


Here are steps to check and turn on this setting:

- Step 1: Open Settings app;

- Step 2: Search keyword "permission" > Open "Permissions" (App/Permissions) > Go to "Other permissions";

- Step 3: Search or Navigate to Driver app (your app's name);

- Step 4: Roll down to "Display pop-up windows while running in the background" > Click on this setting & select "Accept";



For better illustration, please see this video.


All your questions are welcome, feel free to reach us at support@QUpworld.com.