Yes, it's possible to set up reminders in your Command Center.

You are able to define when to send alerts to drivers.

- Navigate to "Settings" / "General

- In "Reservation Reminder", input a value in "Driver app - SMS & alert before", which is the time to send alerts prior to the pick-up time.

For example, if the value is 01 hour, reminders will be sent to drivers 01 hour ahead of the pick-up time.

*Note: In addition to alerts, the system also support to remind drivers via SMS; however, this method costs you extra fees based on the pricing policy from the SMS provider (i.e. Twilio).

Contact if you have any further inquiries.