This frustrating matter is possibly resulted by the extra permission on your Android device called "Display pop-up windows while running in the background".

Here are steps to check and turn on this setting:

- Step 1: Open Settings app;

- Step 2: Search keyword "permission" > Open "Permissions" (App/Permissions) > Go to "Other permissions";

- Step 3: Search or Navigate to Driver app (your app's name);

- Step 4: Roll down to "Display pop-up windows while running in the background" > Click on this setting & select "Accept";

For better illustration, please see this video.

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